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Comcast: The company I can’t stay away from as hard as I try

When we moved into our new apartment a little over a year ago, we were elated to find that broadband was included with the rent (40mbps up and down). While it wasn’t as fast as the 100 or so we got with Comcast, having had so many problems with Comcast we welcomed a home without monthly payments to the company that just doesn’t treat it’s customers well.

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After a year of using Plex, Chromecast, Amazon Fire TV, Hulu, Netflix, SlingTV, network and content provider-specific apps, and antennas (I have tried at least 4 different HD antennas over the year) we finally gave up and are getting our TiVo Roamio setup with a CableCard.

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The CableCard setup process itself is one of the majot pain points that made us want to avoid Comcast in the first place. They are required by federal regulations (FCC) to allow CableCards. Comcasts own policy is that the first card for a device is free. The problem is that 99% of Comcast’s customers have a company set top box (*for which they usually pay a monthy fee) so the techs, the service reps, and the whole system just doesn’t know how to handle a CableCard and they really don’t want you to have one (see previous*).

I did at one point have all the major broadcast networks working with over the air signals, but the antennas were moved and I had no real luck ever getting that back again.

We dig live TV or at least same day TV (something limited in Hulu for example) and we are taking the plunge back to paying money to Comcast each month.

I hope it goes well this time, but I’m not holding my breathe! ūüôĀ

 

(sad sad) UPDATE 02.05.2016

We called 2.5 weeks ago for a super simple cable TV CableCard setup.

It took a week to get our first appointment and when that time came the tech never showed up and never called.
After we spent more than 3 hours on the phone we finally got another appointment scheduled yet another week later.

That 2nd appointment window for today has now come and gone and yet again no one showed up nor even called.

This is the second day we made special plans to be home during these appointment times.

This is beyond frustrating and frankly is very disrespectful to us from Comcast as potential customer.
There is no excuse for us having to spend so much time on the phone and in other communications just to get the most basic service.

We shouldn’t be the ones making phone calls to get Comcast’s problems fixed.
Someone at Comcast needs to take some responsibility now and follow this through until we have cable installed.

Another UPDATE:

12.08 Comcast technicians arrived 45 min after scheduled service window. They 4 guys who came spent more than an hour trying to get 2 different CableCards to work with no success.

The tech support for techs they called was not able to provide any assistance, so they are saying it is now time for a 3rd appointment.

This is the simplest setup that could be done. No new cable had to be run and I even pulled out all the furniture so that it wasn’t in the way.

 

Sadly, this is exactly what I expected from Comcast.. well that isn’t exactly true and I was pretty sure they were just not going to show up again.

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