I posted back a few weeks ago about how Comcast’s customer ‘service’ was hosed.
It was reinforced recently when, after cancelling my bill FINALLY, I got what should have been my final bill.
Rather than the REAL amount of about $45, this bill was for almost $200 AND showed billing for 1.5 months AFTER the disconnection. What it comes down to was a really shitty billing system. From my experience almost all these companies have a BS system. Verizon (was GTE Mobilnet at some point I think) had 2 or 3 different billing/customer tracking systems and they didn’t seem to ‘talk’ to each other.
I just hope after my 5 phone call, that my last check zeroes out my Comcast bill, and I don’t ever have to be their customer again.
Psst… Verizon.. this means you need to get FIOS to Oakland now!