I’m moving in a week and decided today I needed to call and cancel my cable TV and broadband.
Called Comcast residential and got it shut off, but they couldn’t tell me how much the bill would be.
Not very helpful, but I got what I needed done.
Then I had to call another number to get my business account cancelled.
Unfortunately, Comcast seems to use (Indian?) call centers for the business lines, but not residential.
You would think that paying MORE would get you better service, but that is not the case.
Business accounts cost more, but you far shittier service!
CSR: “I see your residential was cancelled already, you need to talk to residential cable to have it disconnected”
me: “I know it is disconnected, I just called and cancelled it.”
Guy then tells me two more times that I need to call residential. It becomes pretty obvious that the guy doesn’t really understand what I am saying or that he is ignoring what I am saying. I finally get him to realize that I indeed DID call the correct number.
Then he tells me that he is going to send me a form to fill out to say I want service disconnected.
me: “How am I suppossed to get this form to you?”
CSR: “FAX it.”
me: “I don’t have a FAX”
CSR: “Then you can mail it”
me: “fine”
CSR: “So what is your FAX number?”
me: “I JUST TOLD YOU I DON’T HAVE A FAX NUMBER!”
The guy also refused to let me talk to his supervisor.
So after being on hold and finally talking to someone (who doesn’t know English very well) I STILL didn’t get my service cancelled.
COMCAST? you suck!